Approach
We offer a range of flexible and scalable schemes that are developed to deliver the most salient elements if not, the whole spectrum of your outsourcing needs. We are fully aware that no two companies are the same, thus every approach is carefully structured to meet your company’s particular requirements. The following options are available to you and may be catered to meet your business needs.
Full Delivery Model (Offshore operating model)
This approach allows you to outsource your voluminous and repetitive operational functions while OAH team manages the day-to-day and interacts directly with the top management and various departments. OAH manages the offshore staff work. This approach is ideal for small businesses as it releases the top management or business owners in managing the outsourced functions and focus on the core business. This provides opportunities to clients to have the advantage of highly skilled professionals at the least possible cost that are not available in maintaining in-house staff.
Hybrid Delivery Model (Offshore-Onshore operating model)
This approach allows the client and OAH to collaborate on the day-to-day management of the offshore team. This approach is ideal for mid size businesses. It allows the client to maintain a balance U.S. domestic workforce to oversee and coordinate the outsource functions, serve as a liaison for questions and exceptions, and concentrate on the high value work to better support top management as they are released from the voluminous and repetitive transactions inherent to various operational function. This blended approach allows the offshore team to fully integrate with the individual clients’ corporate culture, structure, as well as technology, without interacting directly with top management.
We are fully aware that synchronized businesses, processes, people, and technology are essential in maintaining your day-to-day operations. We want you to gain a strategic position in shaping your future and take advantage of the opportunities and challenges that come. Hence, we start by taking into account the requirements that are central to specific functions. This gives us the knowledge that is essential in tailoring the approach that fully addresses your company’s needs.
We ensure continued focus and monitoring by assigning each client with a key team member. This enables them to build knowledge specific to the client at the onset of the process and apply their expertise and OAH’s best practices and principles to guarantee personal attention, continuous improvement, and operational excellence while developing a valuable relationship that is proactive and unique with the client.