Processes

Process Quality

OAH discloses its quality process to ensure its clients that each deliverable is handled by highly-qualified specialists following a step-by-step quality check.

Scoping

  • Initial scoping will be discussed to the client. A USDM and non-billable lead staff(s) will be assigned to begin implementation.

IT Infrastructure and Set-up

  • An acceptable and secured pipeline will be set-up. We will ensure that acceptable internal control systems are set.

Process Mapping and Resources Profiling

  • Detailed mapping of the client’s business and operational processes to understand current workflow, process requirements and activity logs.
  • Profiling of resources required in the offshore operations.

Process Migration and Implementation

  • Structured approach to process information migration using well-defined transition and implementation framework ensuring smooth and secure transfer of processes and information.
  • Comprehensive documentation, migration, and training plan in the offshore operations.
  • Clear definition of responsibilities among on-site and offshore staff helps in easier resolution of issues and enables effective communication and process implementation.
  • Use of Industry- Specific Internal Control Questionnaires.

Documentation, Procedures and Oversight

Tracking Input Quality

  • Complete checking of source documents using specialized processors.
  • Clearly defined business procedures at the time of process and information migration ensures quick handling and response time.

Ensuring Output Quality

  • Specialized resource for reviewing the quality of deliverables.
  • Secured monitoring of service levels of the process by a dedicated team leader.
  • Use of  quality techniques and process charts ensuring compliance to client’s standards.

Oversight

  • Gradual communications and transition of responsibility will be made between client and the offshore staff.
  • OAH USDM will establish reports (Daily, Monthly & Exception Reporting) to ensure effectiveness of operation.